ServiceNow, a rapidly growing technology company with over 23,000 employees, recognized the need for a company-wide upskilling solution that could be both customizable and flexible.
The challenge
ServiceNow wanted to support its workforce—ranging from individual contributors to directors—through change management, promotions, and various life transitions. They wanted to build a program that focused on skill-building in areas critical to employee success, including resilience, change management, and communication essentials.
The partnership with Growthspace
Growthspace’s platform offered 1:1 skill development through personalized sprints, workshops, and team coaching, which aligned perfectly with ServiceNow’s focus on resilience, change management, and communication essentials. Additionally, Growthspace’s AI precision matching ensured that each employee was paired with an expert suited to their unique growth goals, making it an ideal partner for ServiceNow’s company-wide development initiative.
Program details
To address these challenges, ServiceNow ServiceNow partnered with Growthspace to implement a growth and development program with the following key elements:
Focus: The program concentrated on building resilience, navigating change, and mastering communication essentials.
Target Audience: The program was open to the entire company, with an emphasis on individual contributors, managers, and directors.
Timing: The duration and scheduling of the program were adaptable to team needs.Type: The program offered a variety of formats including one-on-one skill development sessions, workshops, and team coaching engagements.
Impact and results
Participants were able to practice essential skills, receive valuable feedback, and accelerate their growth.
Deidra Busbee, Senior Director of Talent Development at ServiceNow, shared her experience:
“Growthspace is a very scalable platform. We were able to offer coaching as an investment in employees we see with a bright future. The sprints—5 one-hour sessions—are bite-sized and impactful. I came into it really critical, asking, ‘Can we really do this in five sessions?’ By the end of my second session, I had confidence that I was going to move the needle on my skill set in just five sessions.”
Impact: 96% of participants reported that their growth sprint helped them achieve their professional goals.
Feedback: 80% of direct managers observed improvement in the areas their team members were focused on developing.
Empowering employees at every level
ServiceNow’s partnership with Growthspace allowed them to scale personalized coaching across their organization, targeting key employees in leadership and management roles. The 5-session sprint structure provided immediate, actionable development, improving employee confidence, productivity, and overall engagement. By focusing on skill development rather than traditional coaching models, ServiceNow empowered employees at all levels to grow and succeed in their roles, ensuring a better employee experience and enhanced organizational performance.
To learn more about ServiceNow’s experience with Growthspace, watch the video below:
